SPA  Etiquette

Reservations

Advanced reservations for your spa appointments are strongly recommended. A credit card guarantee is required to secure your appointment.

Cancellation and Late policy

We observe a 24-hour cancellation policy. Reservations cancelled or rescheduled within 24 hours of the appointment are charged the full rate. We ask that you arrive 10-15 minutes prior to your appointment to allow time for check-in. Unfortunately, late arrivals may not receive an extension of scheduled treatments, to avoid an inconvenience to other spa guests.

For the Comfort of Our Guests

Refreshment will be offered. So that all guests may enjoy a pleasant and peaceful spa environment, we ask that only those receiving services accompany you and that all cell phones be turned off during your visit. Children are welcome in the spa ONLY when receiving treatments.

Age Requirements

Children under the age of 18 must have parental or guardian consent.

Gift Certificates

Gift Certificates cannot be combined with any other specials or introductory offer. Gift Certificates are non-refundable and cannot be redeemed for cash. Gift Certificates must be presented before services rendered, otherwise, an alternate form of payment will be expected. Sempre Day Spa is not responsible for any lost, stolen, damaged or unauthorized use of the Gift Certificate.

Introductory Offer

Introductory Offer is for first time clients and only good for one service. Must mention offer at time of booking appointment to receive discount. It cannot be combined with any other specials. It is not for gift certificates or spa parties. Terms and restrictions may apply.

Series of Treatments

Series of treatments are non-refundable and cannot be shared.

Spa Packages

Spa packages are to be done in one visit. Otherwise will be honored at face value.

Returns

One week return policy. Product refunds will not be issued once opened and used.

Gratuities

Gratuities are not included in the value of the services.18% – 20% is suggested.

Prices

All prices are subject to change without notice.